Privacy Policy

Effective Date: 21 January 2026

Introduction

This Privacy Policy explains how OnCert collects, uses, stores, and protects your personal data when you use our services. We are committed to safeguarding your personal information and ensuring it is handled responsibly and in compliance with applicable data protection laws.

Your personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Scope of Application

This Privacy Policy applies to all users of OnCert’s services, including account holders and any authorised users, family members, or other individuals accessing the services under your account.

By using OnCert’s services, you confirm that you have read, understood, and agreed to this Privacy Policy, and that you have informed any other users under your account of its contents.

Personal Information Collected

To register and use OnCert’s services, you may be required to provide the following personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Identification Card (I/C) Number

You may review and update your personal information at any time via the Account Profile section of your OnCert account.

Automatic Collection of Information

When you access or use our services, certain information is automatically collected, including but not limited to:

Log Information

Details of your usage of the services, such as browser type, access time, pages viewed, and IP address.

Device Information

Information about the device used to access our services, including hardware model, operating system, and version.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience, analyse service performance, and perform system debugging where necessary. You may manage cookie preferences through your browser settings.

Use of Personal Information

OnCert uses your personal information for the following purposes:

  • To operate, maintain, and improve our services
  • To process transactions and fulfil service requests
  • To provide customer support, technical assistance, and security notifications
  • To communicate updates, alerts, and service-related information
  • To analyse usage patterns and improve system performance

Disclosure and Sharing of Information

OnCert may disclose your personal information, where necessary, to:

  • Parties expressly authorised by you
  • Entities within the OnCert group or organisation
  • Merchants, partners, or service providers engaged to support our operations

Any such disclosure will be limited to what is necessary and conducted in accordance with applicable data protection regulations.

Third-Party Services

Our services may contain links to third-party websites or services, including social media platforms and external service providers. These third parties operate independently and maintain their own privacy policies.

OnCert does not control and is not responsible for the privacy practices, content, or security of such third-party services. We encourage you to review their respective privacy policies before providing any personal information.

Data Security

We implement appropriate physical, technical, and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include:

  • Access control and authorisation limitations
  • Secure storage and data handling procedures
  • Secure deletion or destruction of personal data when it is no longer required
  • Ensuring authorised agents and service providers adhere to data protection standards

Refund and Cancellation Policy

All purchases made on OnCert are credit-based and are intended for use in sending documents via our API services. Purchased credits are non-refundable and non-transferable .

Unused credits will remain valid in your account until fully utilised. No refunds will be issued for partially used or unused credits under any circumstances.

Changes to This Privacy Policy

OnCert reserves the right to amend or update this Privacy Policy at any time. Any changes will be published on our website and shall take effect immediately upon publication.

Your continued use of the services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

[email protected]